Over the past two years as inaugural chief technology officer at Entrada Travel Group (ETG), Pete Yates and his team worked on a portfolio of initiatives with massive impact on the organisation. “No part of the business has been left untouched,” says Yates of the programmes that include implementing a new financial system incorporating all financial workloads, replacing the core reservation system and bringing corporate data into one place.
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Shehan Bala says he constantly challenges other leaders within UneeQ to critically assess whether or not everything they are doing right now is directly moving them towards their vision for the company. “This is an important health check to ensure that we are using data and evidence to confirm that we are delivering value to our customers, and not getting led astray by confirmation bias,” says Bala, chief product officer at UneeQ, the Kiwi firm that provides AI-powered digital humans to organisations across the globe.
Pieter Bakker says his team at Frucor Suntory has developed the ‘B-X-T’ framework which demonstrates how (B)usiness and (T)echnology are jointly responsible for the outcome (the consumer, customer or employee e(X)perience). Within this partnership, business leads the change and technology leads the solution and delivery.
Our most significant and pervasive ICT initiative over the past year is around our data warehouse and self-service (DW-SSR) reporting, says Delegat CIO Wilson Alley. “This DW-SSR initiative is about analytics, and its intersection with our activities and intentions around the Internet of Things.”
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